Google Ads Account Managers Should Not Contact Customers Straight

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There are a growing variety of reports throughout the web of Google Ads accounts managers threatening to contact clients directly, regardless of not being allowed to.

According to the reports, companies who don’t react to e-mails from Google Ads account managers are being met dangers from Google associates to call customers straight.

In many cases, the Google Advertisements account managers call customers and tell them to drop their firms.

There are 2 things to make clear here:

  1. Agencies are not needed to talk to Google representatives
  2. At no point must a Google Advertisements account manager call a company’s client

A Google Ads rep telling clients to fire their company crosses the line.

However, these reports are ending up being more frequent.

Matt Janaway, CEO of Marketing Labs, shared his experience on LinkedIn today:

Screenshot from:, November 2022. Janaway’s post caught the attention of Google Advertisements Intermediary Ginny Marvin, who says the issue will be attended to”instantly.” Marvin includes,”This is not in line with how we expect our team to

support our advertisers and company partners.” Screenshot from:, November 2022. Janaway isn’t alone in his experience. Throughout October, reports circulated on Reddit of Google associates participating in similar practices. One Reddit user posted a screenshot of an e-mail received by a Google Ads Account

Strategist, which checks out: “I am composing to you one last time as a courtesy, due to the fact that my truthful goal is to supply you

worth and sophisticated strategies with google ads and work with you closely, to help you conserve time and make your clients more effective with google advertisements, therefore I am contacting you for the last time to notify you that if I do not reach you, I will presume that you are not getting my e-mails and will contact the customers that I have been appointed straight.”Another Reddit user has almost the same story, saying they

have actually been “harassed”with day-to-day emails from a Google Advertisements associate to get on a call and carry out campaign modifications. Again, agencies aren’t bound to speak with Google representatives or carry out changes customers aren’t requesting for. Ought to you receive an email like the one above, the very best thing to do is submit a complaint by means of

Google’s main form. Beware of these aggressive sales methods. As long as you’re not breaking any policies, Google has no say over

how you run your customers’campaigns. Featured Image: FGC/Best SMM Panel